Back to all news   February 8, 2019

The EQ Edge – A Workable Plan to Enhance Your Social & Emotional Intelligence – “Conflict Management”

Social & Emotional Intelligence – Another way of being smart – Heighten Success, improve your life and become an Influential Leader. We will cover 26 competencies that determine how we manage ourselves and how we handle our relationships.

20th of the Series is:

Conflict Management

 Effectively negotiating and resolving disagreements.

 Here are some of the qualities people have with “Conflict Management”
  • Are able to handle difficult individuals and groups of people and tense situations with diplomacy and tact.
  • Spot potential conflict, bring disagreements into the open, and help de-escalate.
  • Encourage debate and open discussion.
  • Orchestrate win-win solutions.
Here are some of the qualities people have who are lacking Conflict Management.
  • Are uncomfortable with and tend to avoid conflict.
  • Fail to listen to others’ points of view when a disagreement arises.



Can you strengthen your “Conflict Management”? YES!


Some Developmental Tips
  • When in conflict or heated discussion, become self-aware, in the moment, and focus on the issues rather than personal matters. “Separate the people from the problem”.
  • Don’t avoid conflict – it lingers (even festers) and will need to be dealt with sooner or later, and sooner is better and creates fewer hard feelings.
  • Examine your intent when negotiating; deliver your message in a way that doesn’t create hostility and preserves the other person’s dignity (no put-downs, no make-wrongs).


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